Why we collect information
Your dentist keeps records about your oral health and any treatment and care you receive at St Raphael’s Dental Practice as part of the National Health Service.
These help ensure that you receive the best possible care from us and ensure that we are always up to date with your dental history and oral health. Your records are both written down (manual records) and held on a computer. The records may include: basic details about you, such as address and next of kin contacts we have had with you, such as appointments notes and reports about your oral health and any treatment and care you need details and records about the treatment and care you receive results of investigations, such as X-rays and relevant information from other health professionals including your GP.
How this helps you?
Your records are used to guide and administer the care you receive to ensure: your dentist and any other healthcare professionals involved in your care have accurate and up-to date information to assess your oral health and decide what care you need when you visit in the future, if your dentist is away and you attend the practice as an urgent case then full information is available should you see another dentist. There is a good basis for assessing the type and quality of care you have
Received your concerns can be properly investigated if you need to complain
How we protect your personal information
Everyone working for at the practice and within the NHS has a legal duty to keep information about you confidential
You may be receiving care from other organisations as well as the NHS (like Social Services). We may need to share some information about you so we can all work together for your benefit. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to third parties without your permission unless there are exceptional circumstances, such as when the health or safety of others is at risk or where the law requires information to be passed on.
Anyone who receives information from us is also under a legal duty to keep it confidential
We are required by law to report certain information to the appropriate authorities. This is only provided after formal permission has been given by a qualified health professional. Occasions when we must pass on information include:
Where we encounter infectious diseases which may endanger the safety of others, such as meningitis or measles where a formal court order has been issued
Our guiding principle is that we are holding your records in strict confidence
Who may need your information?
- Local Health Authorities
- NHS Trusts & Hospitals
- Lancashire Primary Care Trust
- General Practitioners (GPs)
- Dental Practice Board
- Benefits Agency
- Your information may also, subject to strict agreements describing how it will be used, be shared with:
- NHS Common Services Agencies
- such as Primary Care Support Services
- Social Services
- Education Services
- Local Authorities
- Private Referral Providers
- Fee collection agencies for unpaid fees
Requesting your records
The Data Protection Act 1998 allows you to find out what information about you is held on computer and in certain manual records. This is known as “right of subject access.” It applies to your health records. If you want to see them you should make a written request to the Practice Manager. You are entitled to receive a copy but should note that a charge will usually be made. You should also be aware that in certain circumstances your right to see some details in your health records may be limited in your own interest or for other reasons.
If you would like to know more about how we use your information or if, for any reason, you do not wish to have your information used in any of the ways described in this leaflet please speak to the dentist concerned with your care or the practice manager.
Principal Dentist: Raphy Paul
Practice Manager: David Noon
Request for information
Requests must be in writing (email and fax acceptable) and must include the name and address for the correspondence and a clear description of the information requested.
Requests for information should be made to:
David Noon: Practice Manager
St Raphael’s Dental Practice Ltd
65 Ormskirk Road
The Information Commissioner
The information Commissioner is an independent public body and reports directly to Parliament. The Commissioner is responsible for implementing the Act. Further information available at:
Other informative FOIA websites: